1. Shipping Process
Upon placing an order, the school and the user will receive confirmation, detailing the products and quantitiesIf the order includes physical products such as books or uniforms, the school will initiate the shipping process with our partnered vendors/merchants.2. Delivery Timelines
The delivery timeline for physical products may vary based on the school's location, product availability, and shipping method.Schools are responsible for communicating expected delivery timelines to users. Users can track the status of their orders through their Kaksha Live accounts.3. Digital Products and School Fees
For digital products or school fees, users will receive confirmation and access details promptly upon successful payment.Digital products will be accessible through the user's Kaksha Live account.4. Damaged or Delayed Deliveries
In the rare event of damaged or delayed deliveries, users are requested to report the issue to our Customer Service team promptly.The Customer Service Team will investigate the matter and work with the school and vendors to resolve the issue satisfactorily.5. Shipping Charges
Shipping charges, if applicable, will be communicated to users during the checkout process. Schools may have their own shipping policies, and users are encouraged to review them before completing the purchase.6. School-Specific Policies
Users are advised to check with the respective schools for any specific shipping and delivery policies that may apply to their orders.7. Returns and Refunds
For returns and refunds related to damaged or unsatisfactory products, please refer to our Cancellation and Refund Policy.8.Usage Information
Kaksha Live facilitates a streamlined shipping and delivery process for the products and services offered by schools. We aim to ensure that users receive their orders in a timely and satisfactory manner. If you have any inquiries or require assistance, please don't hesitate to contact our Customer Service team.Last Updated: Fri 24, 2023.
