Cancellations are entertained if the request is made immediately after placing the order. However, cancellation requests may not be processed if the orders have already been communicated to vendors/merchants, and they have initiated the shipping process. Please note that cancellation requests are applicable exclusively to school products sold through our platform. We do not handle the cancellation of any items not directly associated with school products. Refund or replacement options are available only if the customer establishes that the quality of the school's product delivered is unsatisfactory. Damaged or Defective Items:

Report damaged or defective items to our Customer Service team. However, the request will only be entertained after the school has verified and confirmed the issue on their end. Notify our customer service within the same day of receiving the products if the delivered product differs from what is shown on the site or falls short of expectations. The Customer Service Team will thoroughly investigate your complaint and make an appropriate decision. School Fees:

Kaksha Live facilitates the collection of school fees through our platform. If there are concerns or inquiries related to school fees, please contact our Customer Service team for assistance. We are here to ensure a seamless experience for both schools and users. Warranty Issues:

For products that come with a warranty from manufacturers, please direct the issue to them. Refunds: Refunds are subject to approval by the school. If approved, the processing time is estimated to be 6-8 days before the refund is completed and credited to the end customer. Usage Information: Kaksha Live exclusively facilitates the sale of school products, including books, uniforms, and the collection of school fees. Our commitment is to provide a dedicated platform for schools and their products, ensuring a convenient and secure experience. If you have any inquiries or require assistance, please don't hesitate to contact our Customer Service team.